This error usually occurs when you are trying to download payroll updates. It can be caused by several factors, including an outdated QuickBooks version, an inactive payroll subscription, or an issue with your payroll folder. Here are some steps you can take to resolve QuickBooks Error PS077:
Step 1: Install the Latest QuickBooks Update
To ensure that QuickBooks is up-to-date, you need to install the latest updates. Here’s how:
- Open QuickBooks and go to the Help menu.
- Select Update QuickBooks Desktop.
- Go to the Update Now tab and check the box for Reset Update.
- Click Get Updates.
Step 2: Verify Your Payroll Subscription
To make sure that your payroll subscription is active, follow these steps:
- Open QuickBooks and go to the Employees menu.
- Select My Payroll Service, then Account/Billing Information.
- Enter your login information for Intuit Account.
- Check the status of your payroll subscription. If it is inactive, you will need to reactivate it.
Step 3: Rename the Paysub.ini
File Renaming the Paysub.ini file can help resolve QuickBooks Error PS077. Here’s how:
- Open Windows Explorer and navigate to C:\ProgramData\Intuit\QuickBooks 20XX\Components\Payroll.
- Locate the Paysub.ini file and right-click on it.
- Select Rename and add “.old” to the end of the file name (for example, “Paysub.old”).
- Open QuickBooks and try to update your payroll again.
Step 4: Run the QuickBooks Payroll Repair Tool
QuickBooks Payroll Repair Tool can help fix QuickBooks Error PS077. Here’s how:
- Close QuickBooks and download the QuickBooks Payroll Repair Tool.
- Run the tool and let it scan your system for any errors.
- If any errors are found, follow the on-screen instructions to fix them.
- Open QuickBooks and try to update your payroll again.
Step 5: Contact QuickBooks Support
If none of the above steps work, you can contact QuickBooks Support for further assistance. They can provide you with additional troubleshooting steps or help you resolve the issue remotely.
